Support

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Latest activity by Support
  • Support created an article,

    Use Waltz to party or to host a party

    Waltz connects you with party hosts or party guests in your area. As a party guest, you are able to experience different kinds of parties - ranging from different kinds of music genres to different...

  • Support created an article,

    How to check-in a guest?

    Once a guest arrives, open up the app, go to your Host Dashboard, then go to Sales. Now, ask your guest for a Purchase Code and their Name and see if they match the one from the Sales page. That's ...

  • Support created an article,

    How to leave a review on host's page?

    You can leave a review by visiting a host listing. 

  • Support created an article,

    How to cancel a purchase?

    Go to "Guest" -> "My Purchases". You will see a list of all of your purchases. Click on "Cancel". We will process your cancellation request within 24-48 hours.

  • Support created an article,

    Where to find bought party passes?

    You can find any party pass that you've bought by going to "Guest" -> "My Purchases" -> and then click on "View" to view a specific party pass.

  • Support created an article,

    How to buy a party pass?

    If you want to buy a party pass, you'll need to visit a party listing you're interested in a click on "Buy Party Pass". You will be then taken to a checkout page where you need to fill in...

  • Support created an article,

    How to message a host?

    Communication on Waltz is done through privates messages. In order to message a host, go to host's listing, and click on "View Profile". You will be taken to host's profile where you will...

  • Support created an article,

    How to find a party?

    In order to find a party near your location, go to Discover, then select "Find a Party". You will be able to choose your location and filter through categories, prices, etc.

  • Support created an article,

    Notifying guests about new date or time of the party

    When changing party date or time, you have to let know all the guests who bought a party pass about the change. They are able to get a full refund if new party date or time doesn't suit them.

  • Support created an article,

    How to cancel guest's attendance at my party?

    In order to cancel guest's attendance at your party, visit your Host Dashboard then go to "Sales". You will see a button "Cancel" next to guest's purchase details.   Afterwards,...